betili's Privacy Policy

betili ("we", "our") is a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") describes what information we collect, how we use that information, and how we protect your privacy when you visit the betili website (betili.lat), create an account, or use our services.

This Policy is considered part of betili's terms and conditions. By using our services, you are deemed to have accepted the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

betili collects various types of information to operate its services smoothly. The details of that information are described below.

1.1 Personally Identifiable Information

Information you provide during account creation and verification:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (for KYC verification)
• Preferred username and password

1.2 Financial and Transaction Information

Information collected during deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Transaction amount, date, and reference number
• Deposit and withdrawal history

1.3 Automatically Collected Information

Collected automatically when you use the betili website:

• IP address and device identifier
• Browser type and operating system
• Pages visited and session duration
• Information from cookies and similar tracking technologies
• Referrer URL (which site you came from)

1.4 Gaming Activity Information

• Betting history and gaming patterns
• Win/loss records
• Bonus and promotion usage
• Live chat and support contact history

betili uses collected information only for specific and legitimate purposes. We never use your information unnecessarily.

2.1 Primary Purposes of Use

• Creating, managing, and verifying your account
• Processing deposits and withdrawals
• Providing gaming services and bonuses
• Running 24/7 customer support
• Sending transaction confirmations and receipts

2.2 Security and Compliance

• Completing KYC (Know Your Customer) verification
• Preventing fraud, money laundering, and illegal activity
• Age verification — ensuring services are available only to those aged 21 or above
• Protecting accounts and preventing unauthorized access
• Implementing responsible gaming policies

2.3 Service Improvement and Communication

• Improving platform performance and user experience
• Sending relevant promotions and bonus offers (with your consent)
• Sending system updates and important notifications
• Conducting customer satisfaction surveys

The betili website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

3.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor site usage and improve our services.

3.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly and may cause issues with your login session.

betili does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, in limited circumstances, sharing some information may be necessary.

4.1 With Service Providers

Necessary information may be shared with trusted third-party service providers who assist in running our operations:

• Payment processing services (bKash, Nagad, Rocket, Upay, bank)
• Identity verification (KYC) services
• Cloud hosting and server service providers
• Technical support and maintenance teams

These third parties are required to process information only in accordance with betili's instructions and in a manner consistent with this Privacy Policy.

4.2 Legal Obligations

Information may be disclosed due to legal obligations in the following circumstances:

• As part of a court order or valid legal process
• At the request of competent authorities investigating money laundering or fraud
• When necessary to protect the safety of other users or the public
• To protect betili's legal rights

4.3 What We Do Not Do

• We do not sell your information to advertisers or marketing companies
• We do not allow your information to be used for third-party marketing purposes
• We do not share unnecessary information without your consent

betili follows industry-standard security measures to protect your information. Our security framework is regularly reviewed and updated.

5.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Industry-standard firewall and intrusion detection systems
• Two-Factor Authentication facility
• Regular security audits and vulnerability testing
• Encrypted data storage in secure data centers

5.2 Administrative Security

• Only authorized staff may access personal information
• Regular staff training on privacy and data protection
• Strict access control policies
• A plan for immediate action in the event of a data breach

5.3 Important Notice

While we make every effort to ensure the highest level of security, it is not possible to guarantee that data transmission over the internet is completely secure. Keep your password confidential and end your session after logging in from an unfamiliar device.

betili retains your information only for as long as it is considered necessary or required to meet legal obligations.

• Account Information: For as long as the account is active and for the legally required period after it is closed.
• Financial Transaction Records: For the period required under financial regulations.
• KYC Documents: For the legally defined period after verification.
• Support Communications: For as long as necessary to resolve disputes and ensure service quality.
• Cookie Data: For the period defined by the type of cookie, generally from 30 days to 1 year.

After the designated retention period, we securely delete or anonymize your information.

betili believes you should have full control over your personal information. We ensure the following rights:

7.1 Right to Access

You can contact us at any time to find out what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correction

If any information in your account appears to be incorrect or incomplete, you can request a correction through your account settings or via support.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, this request may be limited if there are legal obligations or an ongoing dispute has not yet been resolved.

7.4 Right to Restrict Processing

In some cases you may request that processing of your information be limited, although this may affect our ability to provide services.

7.5 Unsubscribe from Marketing Communications

You can unsubscribe from promotional emails and notifications at any time. Essential account-related communications may still be sent.

To exercise these rights, contact us at: [email protected]

betili's services are for individuals aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.

We follow an age verification process at the time of registration. If it is established that information of a person under 21 is present in our system for any reason, we will immediately close that account and delete the associated information.

If you find out that a minor is using our platform, please contact [email protected] immediately.

betili may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of the page
• By sending a notification to your registered email address for significant changes
• By showing a notification when you log in to the platform

If you continue using betili's services after changes are made, you will be considered to have accepted the updated policy. It is therefore recommended that you review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. betili's dedicated support team is ready to respond to all your questions honestly and promptly.

For privacy-related requests, writing "Privacy Request" in the email subject line enables faster processing.